How do i set up an active email?


I hover over it, and i get a red circle with a line through it (i tried to make a circle with paint). A message on the right says i need an active email to complete withdrawal. I have loads of dumb questions. I was hoping for a “newbie” forum and a bittrex forum (can’t get verified or approved. I don’t have a passport.


Not sure if it has. I was helping someone today and we had the exact same issue. Was originally authenticated with Facebook on sign up but we couldn’t add an email address.


@Stevee It can be done from “My Profile” by clicking on “Set/change your email or password” and completing the task. But we need to be sure that password meets requirements.
The password should be at least 10 characters long and must also contain one uppercase, one lowercase, one numerical and one special character. ☺

I can’t switch my email address. Used google authentication for sign up. Trying Protonmail and to no success. With Protonmail it says the security code doesn’t match. With it just throws me back to the sign up page. The password I enter meets your requirements. Something is REALLY wrong here, i’ve been trying for half an hour to no success, changing an email, restoring passwords should never be so difficult. Even thinking of deleting my account to start from scratch or leave for good.

last edited by Vladimir Kuznetsov

@Vladimir-Kuznetsov I think it has to be the same email as the authentication one


@Vladimir-Kuznetsov did you solve it? active mail and current account mail has to be the same.

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